We strive to process and ship orders promptly within 1-3 days of placement.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page

Once you’ve sent your items back to us, you should receive your refund within 10 working days after the items have reached our warehouse.

If you haven’t received your refund in this timeframe, please email support@cilayah.com or click here so we can investigate this for you.

We use a return period of 30 days during which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.

Return conditions All returned items must be unworn and in pristine condition with all the tags still attached.

For items purchased in the sale, CILAYAH does not offer the possibility for a refund. These items can only be exchanged for an other item from the collection or can be redeemed for store credit.

Shipping costs are not refundable.

Making a return is easy! Here's what you need to do:

1. Within 14 days of receiving your order, send an email to support@cilayah.com indicating that you want to exchange one or more products.
2. Our team will promptly provide you with return instructions.
3. Follow the provided instructions to complete the return process.

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.

Local payment methods: We accept local payment methods in some countries, such as IDEAL, BanContact, or Sofort.


Klarna: Buy Now, Pay Later. Depending on your location, we are offering Klarna so you can buy now and pay for your order later.

Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay

Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.

We advise you to check the size guide on the product page. You can find this by clicking on "size finder" which is located right below the size selector. By doing so, you will find the perfect size for you.

To purchase a gift card, simply visit our website and navigate to the gift cards section. From there, you can choose the desired amount for the gift card and add it to your cart. During the checkout process, you can provide the recipient's email address and a personalized message if you'd like to send the gift card directly to them.

Once the purchase is complete, the gift card will be delivered electronically to the recipient's email inbox, along with instructions on how to redeem it. Recipients can then use the gift card to shop for their favorite items on our website at their convenience.

Wij staan achter de kwaliteit van onze producten en streven ernaar om eventuele zorgen of problemen snel op te lossen. Onze garanties dekken doorgaans fabricagefouten en fabricageproblemen voor een bepaalde periode vanaf de aankoopdatum. Houd er echter rekening mee dat de garantievoorwaarden per product kunnen verschillen,

We strive to process and ship orders promptly within 1-3 days of placement.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

We deliver worldwide. CILAYAH orders are shipped with trusted carrier as DHL and local carriers.

Visit our shipping page for rates and lead times per country.

We understand that circumstances may change, but our commitment to quick processing means we're already working diligently to prepare your order for shipment as soon as it's received. Therefore, we kindly ask our customers to double-check their orders before finalizing payment.

If you have any questions or concerns regarding your order, please don't hesitate to contact our customer support team. We're here to assist you in any way we can within the constraints of our rapid processing system.

If the item(s) are not to your liking you can always return them within 30 days

As some packages are shipped internationally, you may not see updates via local couriers until the package is cleared by local customs and entry is granted into your country. If your order is still under the estimated delivery time frame, please wait patiently. Once this process has been completed, you will be able to see tracking updates.

Please check your mailbox thoroughly and ask your neighbors if they have your package. For more details, you can contact the courier company, and of course you can also contact us for help.

Once your items are delivered, we are not liable if they are stolen, lost or damaged. If your tracking number shows that your package was delivered but you did not receive it, please allow an additional 1-3 days for delivery before contacting your local carrier for more information.

Return period

We use a return period of 30 days during which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.

Return conditions

All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item.

For items purchased in the sale, CILAYAH does not offer the possibility for a refund. These items can only be exchanged for an other item from the collection or can be redeemed for store credit.

Shipping costs are not refundable.

The exchange or return of an order is very easy.

Send within 30 days after receipt of your order an email to support@cilayah.com in which you indicate that you want to exchange one or more products. We will send you the return instructions right away. :)

Return costs may vary depending on your location and the reason for the return. We advise using a tracked shipping method from a trusted carrier to ensure your return reaches us safely. Please note that return costs are non-refundable. For more details on return shipping and costs, please refer to our return policy or contact our customer support team.

Please contact us ASAP. Email us with your order number and detailed information regarding the problem and provide pictures if there is any quality issue: support@cilayah.com

Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.

If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all the questions you may have.

Contact: support@cilayah.com or click here.

We always aim to answer every question within 48 hours.